I had the good fortune of attending some partner training from FAST last spring. I was really impressed with the product and was looking forward to working with it. Unfortunately, one project fell through and then EMC acquired my company. Predictably, a certain amount of chaos ensued while we learned about EMC and EMC learned about us. FAST technology dropped a few points on the priority scale during that period. Gayunman, Hindi ko kailanman mawawala ang aking interes sa mga produkto at, pa nang kawili-wili, ang mas malaking problema ng findability.
Ko talagang hindi gusto ang salitang iyon, but I'm trying to get used to it 🙂 Sa kabila ng awkwardness, findability ay isang tunay na (o hindi bababa sa, umuusbong) term. Do a mabuhay paghahanap kung interesado ka sa paghahanap ng mga teknikal na mga kahulugan, ngunit ang paraan ng ipaliwanag ko ito sa paligid ng opisina ay tulad ng ito:
Intelektwal na kapital na hindi maaaring matagpuan maaaring pati na rin hindi umiiral.
Ito ay halos bilang tunay na sabihing ito:
Intelektwal na kapital na hindi maaaring matagpuan nang mabilis at madali maaaring pati na rin hindi umiiral.
Intelektwal na kapital (IC) starts as an idea in a person’s head and is then refined via collaboration with colleagues and interactions with various communities. To be truly useful, these resulting ideas must be recorded. Dito nagsisimula ang gulo 🙂
Mga iyang araw, pagtatala karaniwan ay nangangahulugan na ang ideya ay dokumentado sa anyo ng isang MS Word doc, Excel workbook, at iba pa. and eventually stuck in electronic format on a hard drive somewhere. IC obviously takes other forms like, tulad ng mga imahe, mga video, lubos na nagbibigay-kaalaman blog, wiki … it’s impossible to list them all. Sa parehong oras, IC ay naka-imbak sa iba't-ibang mga lugar tulad ng mga system file, database, linya ng negosyo mga application (ERP, CRM, SharePoint, Documentum), at iba pa.
Ito ang findability problema: kung paano mabilis at madaling mahanap ang IC na ay naka-imbak sa dose-dosenang o daan-daan ng mga format sa dose-dosenang o daan-daang libo, laksaan (maglakas-loob sabihin ko daan-daang libo) ng mga lokasyon sa isang samahan?
It’s a difficult problem to solve. Bill Ingles ay pagsusulat tungkol sa findability from a very grand perspective in what I have come to think of as the Panama Canal approach. The history of the Panama Canal is amazing. In a nut shell, isang mabaliw Pranses (Ferdinand de Lesseps) Nagsimula ng pribadong kompanya upang bumuo ng mga kanal, proyekto ang inabanduna para sa ilang mga taon, picked up again and finally finished by the American government under President Roosevelt. This reminds me of Bill’s approach because as he rightly points out, solving the findability is both hard and never stops. It took years and years of effort from the some of the hardest working humans on the planet to start, magpatuloy, at sa wakas matapos). And yet, it’s still not truly finished. Sa pagkaalam ko, mga bangko ng canal ni na hindi kailanman matugunan ang kanilang mga anggulo ng pahinga, meaning that they have to be shored up and otherwise maintained even to this day. Solving findability is the same way. I definitely recommend that you read Bill’s series and subscribe to his blog for his point of view on findability, lalo na kung paano ito kaugnay sa SharePoint.
I too am interested in this problem. Due to my exposure to FAST and on-going discussions on this subject with my brilliant EMC colleagues, I have some more ideas I plan to write about over the coming weeks and months. In my next article on this little series, Pupunta ako sa subukan at ilagay ang isang kahon sa paligid ng mga problema upang ipakita kung gaano kahindik-hindik na ito ay talagang (ito ay mas kakila-kilabot kaysa sa iyong iniisip 🙂 ). It’s awful, but at least it does fit inside a box.
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